N
Naltra
Last updated September 2026
Privacy Policy
This policy explains what Resolution Dynamics LLC collects when you use Naltra, why we collect it, who we share it with, and the control you have over it. Health information carries the strictest protections we apply.
01 — Scope
Scope
This policy covers naltra.com, the Naltra patient portal, and our email and support communications. It does not cover the independent medical providers or pharmacies you are connected to, each of which maintains its own privacy practices and notices. Where those providers are HIPAA covered entities, their Notice of Privacy Practices governs the health information they hold about you.
02 — What we collect
What we collect
Information you give us
Account details — name, email, phone number, date of birth, shipping address, password
Health information — your intake answers, medical history, current medications, allergies, height and weight, symptoms, treatment goals, and any photographs or documents you upload
Identity verification — government-issued photo ID where required to confirm you are who you say you are
Communications — messages you send to support or to your care team
Information collected automatically
IP address, approximate location derived from it, browser type, device type, operating system
Pages viewed, time on page, referring URL, and how you arrived at the site
Cookie and similar identifiers
Information from others
Prescription and fulfilment status from partner pharmacies
Clinical decisions and notes from your provider, as needed to administer your subscription
Payment confirmation from our payment processor
We never see or store your full card number. Card details go directly to our PCI-compliant payment processor. We receive only a token, the last four digits, the card brand and the expiry date.
03 — How health information is handled
How health information is handled
Naltra operates as an administrative and technology services organisation supporting independent medical providers. Where we handle protected health information on their behalf, we do so under a Business Associate Agreement and apply HIPAA’s requirements to that information, including administrative, physical and technical safeguards.
We do not do this
We do not sell health information. We do not use health information for advertising or marketing targeting. We do not share health information with data brokers, social media platforms or advertising networks.
04 — Why we use your information
Why we use your information
To route your intake to a clinician licensed in your state and enable clinical review
To transmit an approved prescription to a partner pharmacy and track fulfilment
To process payments, manage your subscription and send billing notices
To provide customer support and answer your questions
To send transactional messages such as shipment updates, renewal reminders and refill prompts
To send marketing email, only where you have opted in and only until you opt out
To detect fraud, duplicate accounts and misuse of the platform
To improve the platform using aggregated, de-identified data
To meet legal, regulatory and recordkeeping obligations
05 — Who we share it with
Who we share it with
Your clinician — the intake and health information needed to evaluate and treat you
Partner pharmacies — your prescription, name and shipping address, so your order can be filled and delivered
Payment processors — the details needed to take payment. They never receive your health information.
Service providers — hosting, our electronic health record system, email delivery, customer support tooling and analytics, each bound by contract and, where health information is involved, by a Business Associate Agreement
Legal and safety — where required by law, subpoena or court order, or to prevent imminent harm
Business transfer — if Resolution Dynamics LLC is acquired or merges, your information may transfer as a business asset, subject to this policy
06 — We do not sell your personal information
We do not sell your personal information
We do not sell personal information, and we do not share it for cross-context behavioural advertising, as those terms are defined under the California Consumer Privacy Act and comparable state laws.
07 — Cookies and analytics
Cookies and analytics
We use cookies to keep you signed in, remember preferences and understand how the site is used. Analytics cookies are limited to the marketing site and are not used on authenticated patient portal pages containing health information.
You can block or delete cookies in your browser settings, though the patient portal will not function without essential cookies. We honour Global Privacy Control signals where required.
08 — Marketing communications
Marketing communications
Transactional messages such as shipping notifications, billing notices and clinical messages are part of the service and cannot be opted out of while your subscription is active.
Marketing email is opt-in. Unsubscribe using the link in any marketing message or email support@naltra.com. If you receive SMS, reply STOP to end it.
09 — How long we keep it
How long we keep it
Medical records are retained by your provider for the period required by the laws of their state, typically between six and ten years. Billing and transaction records are kept for seven years for tax and audit purposes. Account and marketing data is deleted on request, subject to those retention obligations. Closing your account does not delete records we are legally required to keep.
10 — Security
Security
We use encryption in transit using TLS and at rest, role-based access controls, audit logging, and multi-factor authentication for administrative access. Staff access to health information is limited to what is needed to do the job.
No system is perfectly secure. If a breach affects your information, we will notify you and the relevant authorities within the timeframes the law requires.
11 — Your rights
Your rights
Wherever you live, you may ask us to:
Tell you what personal information we hold about you
Give you a copy in a portable format
Correct information that is wrong
Delete information we are not required to keep
Stop marketing communications
Restrict certain processing
Email support@naltra.com with the subject line “Privacy Request”. We verify your identity before acting and respond within 45 days, extendable once where the law allows. Exercising these rights costs nothing and will not affect your care.
State-specific rights
Residents of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana and other states with comprehensive privacy laws have additional rights, including the right to appeal a refused request and the right to be free from discrimination for exercising these rights. To appeal, reply to our decision with the subject line “Privacy Appeal”.
12 — Children
Children
Naltra is for adults aged 18 and over. We do not knowingly collect information from children under 18. If we learn we have, we delete it. Contact support@naltra.com if you believe a minor has given us information.
13 — Links to other sites
Links to other sites
Our site may link to third-party websites. We do not control them and are not responsible for their privacy practices. Read their policies before giving them information.
14 — Where your information is held
Where your information is held
Naltra is operated from the United States and your information is stored and processed there. If you access the platform from outside the United States, you consent to that transfer. We serve patients located in the United States only.
15 — Changes to this policy
Changes to this policy
We may update this policy. The last updated date will change, and we will email active subscribers about material changes at least 30 days before they take effect.
Privacy contact
Resolution Dynamics LLC
1309 Coffeen Avenue, Ste 1200, Sheridan, WY 82801
Privacy Request
Within 45 days
© 2026 Resolution Dynamics LLC
