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Naltra
Last updated September 2026
Terms of Service
These Terms govern your use of naltra.com and the Naltra platform, operated by Resolution Dynamics LLC. By creating an account, completing a medical intake, or purchasing a subscription, you agree to them. If you do not agree, do not use the platform.
01 — Who we are
Who we are
Naltra is a brand operated by Resolution Dynamics LLC, a Wyoming limited liability company with its registered office in Sheridan, Wyoming. Throughout these Terms, “Naltra”, “we”, “us” and “our” refer to Resolution Dynamics LLC. “You” refers to the individual using the platform.
02 — What Naltra is, and what it is not
What Naltra is, and what it is not
Naltra is a technology and administrative services platform. We build and operate the website, the medical intake questionnaire, the patient portal, billing systems, shipment tracking, and customer support. We coordinate access to independent licensed medical providers and independent licensed pharmacies.
Important
Naltra is not a medical practice, a pharmacy, or a manufacturer. We do not practise medicine. We do not diagnose conditions, prescribe medication, or make treatment decisions. We do not sell, compound, dispense, package, or ship prescription pharmaceuticals.
Medical decisions are made solely by independent licensed clinicians who exercise their own professional judgment. Prescriptions are filled and shipped solely by independent licensed pharmacies. Naltra does not employ these clinicians in a capacity that allows us to direct their clinical decisions, and we do not receive payment in exchange for referrals.
03 — The provider network
The provider network
When you complete an intake, your information is reviewed by a clinician licensed in your state. That clinician decides independently whether treatment is appropriate for you. They may approve treatment, request more information, recommend a different course, or decline to prescribe.
A clinician declining to prescribe is a legitimate clinical outcome, not a service failure. Paying a fee does not entitle you to a prescription.
The clinician-patient relationship is between you and that clinician. Naltra is not a party to it and cannot override, appeal, or influence a clinical decision on your behalf.
04 — Pharmacy services
Pharmacy services
If a clinician writes you a prescription, it is transmitted to a licensed pharmacy in our partner network. That pharmacy independently verifies the prescription, fills it, and ships it to you. The pharmacy is responsible for the preparation, labelling, quality and shipment of your medication.
Some medications offered through the platform may be compounded by a licensed 503A compounding pharmacy. Compounded medications are not reviewed or approved by the U.S. Food and Drug Administration for safety or efficacy. Your clinician will discuss this with you where relevant.
05 — Eligibility
Eligibility
To use Naltra you must:
Be at least 18 years old
Be physically located in the United States, in a state where our provider network is licensed
Be creating an account for yourself, not on behalf of another person
Have the legal capacity to enter a binding agreement
We currently serve patients in 49 states — every state except California. State availability may change. If we cannot serve your state, you will be told before any charge is made.
06 — Your account and the information you give us
Your account and the information you give us
You are responsible for keeping your login credentials secure and for all activity under your account. Tell us immediately at support@naltra.com if you suspect unauthorised access.
You must give complete, accurate and truthful information in your medical intake, including your full medical history, all medications and supplements you take, allergies, and your height and weight. Clinicians rely on what you tell them. Withholding or falsifying information can lead to serious harm, and it voids any refund eligibility under our Refund Policy.
You must tell your clinician promptly about any change in your health, any new medication, any side effect, and any pregnancy or intention to become pregnant.
07 — Telehealth consent
Telehealth consent
By using the platform you consent to receive care via telehealth, which may include asynchronous store-and-forward review, where a clinician reviews your written intake, photographs and records without a live call. You understand that telehealth has limitations, including the absence of a physical examination, and that in some cases a clinician may require a live video consultation or refer you to in-person care.
You may withdraw consent to telehealth at any time by ending your subscription. Withdrawal does not affect care already delivered.
08 — Emergencies
Emergencies
Naltra is not for emergencies. Do not use the platform for urgent medical problems. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room. If you are in crisis, call or text 988, the Suicide and Crisis Lifeline.
09 — Subscriptions, billing and automatic renewal
Subscriptions, billing and automatic renewal
How billing works
Naltra is sold as a recurring subscription. When you subscribe, you authorise Resolution Dynamics LLC to charge your payment method the subscription price plus any applicable tax, on a recurring basis, until you cancel.
Automatic renewal
Your subscription renews automatically at the end of each billing period at the then-current price. Your renewal date is shown in your patient portal. We will email you before each renewal where required by law.
What appears on your statement
Charges appear on your card or bank statement as NALTRA. If you see a charge you do not recognise, contact us at support@naltra.com before disputing it with your bank. We can usually resolve it the same day.
Price changes
We may change subscription prices. We will give you at least 30 days notice by email before a change takes effect, and you may cancel before then.
Failed payments
If a payment fails we may retry it and will email you. If payment is not resolved, your subscription and any pending shipment may be paused.
10 — Cancellation
Cancellation
You may cancel at any time from your patient portal or by emailing support@naltra.com. Cancellation takes effect at the end of your current billing period, and you keep access until then. To avoid being charged for the next period, cancel at least 3 days before your renewal date, because medication is dispensed and shipped in advance of that date.
Full terms are in our Refund and Cancellation Policy, which forms part of these Terms.
11 — Shipping and delivery
Shipping and delivery
Orders typically ship within 2 business days of a prescription being issued and arrive within 2 to 5 business days. Shipping times are estimates, not guarantees, and may be affected by pharmacy processing, weather or carrier delays. Some medications ship in temperature-controlled packaging and may require a signature.
You are responsible for giving a correct, complete delivery address and for the safety of packages once delivered. We cannot reroute a package after a pharmacy has shipped it.
12 — Acceptable use
Acceptable use
You agree not to:
Give false information in an intake, or complete an intake on behalf of someone else
Resell, share or redistribute any medication obtained through the platform
Attempt to obtain duplicate prescriptions through multiple accounts
Scrape, reverse-engineer, disrupt or attempt unauthorised access to the platform
Use the platform for any unlawful purpose
We may suspend or terminate an account for any breach, and we may decline to serve any individual at our discretion.
13 — Intellectual property
Intellectual property
The Naltra name, logo, website, copy, design and software are owned by Resolution Dynamics LLC and protected by intellectual property law. You may not copy, reproduce or create derivative works from them without written permission. Content in your patient portal is provided for your personal use only.
14 — Educational content is not medical advice
Educational content is not medical advice
Articles, guides and other content on naltra.com are general education. They are not medical advice, not a diagnosis, and not a substitute for care from a qualified clinician. Never disregard professional medical advice or delay seeking it because of something you read on our site.
15 — Disclaimers
Disclaimers
The platform is provided “as is” and “as available”. To the fullest extent permitted by law, Resolution Dynamics LLC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the platform will be uninterrupted or error-free, that any treatment will produce a particular result, or that any clinician will approve you for treatment. Individual results vary. No outcome is promised or guaranteed.
16 — Limitation of liability
Limitation of liability
To the fullest extent permitted by law, Resolution Dynamics LLC will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from your use of the platform.
Our total aggregate liability for any claim relating to the platform will not exceed the greater of the total amount you paid to us in the six months before the event giving rise to the claim, or one hundred U.S. dollars.
Nothing in these Terms limits liability that cannot be limited under applicable law. Because Naltra does not practise medicine, we are not liable for the clinical judgment of independent providers or the dispensing activities of independent pharmacies.
17 — Indemnification
Indemnification
You agree to indemnify and hold harmless Resolution Dynamics LLC, its officers, members and agents from any claim, loss or expense, including reasonable legal fees, arising from your use of the platform, your breach of these Terms, or information you provided that was false or incomplete.
18 — Dispute resolution and arbitration
Dispute resolution and arbitration
Most issues can be resolved by emailing support@naltra.com, and we ask that you contact us first.
If a dispute cannot be resolved informally, you and Resolution Dynamics LLC agree that it will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Sheridan, Wyoming or conducted remotely.
You and Naltra each waive the right to a jury trial and the right to participate in a class action. Claims may be brought only in an individual capacity.
You may opt out of this arbitration agreement by emailing support@naltra.com with the subject line “Arbitration Opt-Out” within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.
Either party may bring an individual claim in small claims court instead of arbitration.
19 — Governing law
Governing law
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-law rules.
20 — Changes to these Terms
Changes to these Terms
We may update these Terms. The last updated date at the top will change, and material changes will be emailed to active subscribers at least 30 days in advance. Continuing to use the platform after a change takes effect means you accept the revised Terms.
21 — General
General
If any provision of these Terms is found unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition or sale of assets. These Terms, together with our Privacy Policy and Refund and Cancellation Policy, are the entire agreement between you and us regarding the platform.